How can we help?

Include the email address on your account, your device platform, the app version if known, what you expected, and what happened. Screenshots are useful only if they do not expose another person’s private information.

We respond as reasonably practicable, but do not promise an immediate or around-the-clock response. For urgent danger or crisis support, use the options below.

During a live circle, use Skip Sharer first. Then choose Report Skipped Sharer to select a reason and add optional details, or choose Block Skipped Sharer to prevent future matching with that account. You can use either action or both.

Complete these actions within ten minutes of the accepted Skip. The inline choices clear when the next sharing turn starts. A report form already open stays linked to the original sharer, and choices may remain on the transition screen if the circle ends. Closing or restarting the app discards the follow-up; there is no past-session reporting screen.

Blocking affects future circles and does not remove someone from your current circle. The app does not currently offer a block list or unblock control. Leave at any time if you need to exit now. Reports are reviewed for possible rule violations; submitting one does not automatically restrict an account or create a block. Reports and support email are not emergency services, and we cannot promise any response or a particular outcome.

If a report or block cannot be saved, try again while the choices remain available. For help using these controls, contact us through the existing Help Center email path. Avoid sending recordings, passwords, or unnecessary sensitive information. See our Safety page and Privacy Policy for safety guidance and data handling.

In the United States and its territories, the 988 Suicide & Crisis Lifeline provides free, confidential support 24 hours a day. You do not have to be suicidal to contact 988.

Togethium is peer support, not therapy, medical care, professional counseling, a crisis line, or an emergency service. See our Safety page.

• Confirm you are using the same email address used to create the account.
• Check spam or junk folders for authentication messages.
• Never send us your password or a one-time verification code.
• For suspected unauthorized access, use the subject “[Togethium Account Security]” and contact us promptly.

If your account is permanently banned, you may request one review by emailing from the address associated with the account. Explain why you believe the decision should be reconsidered. Do not create a new account to evade the ban.

An appeal does not guarantee reinstatement. We may be unable to disclose confidential reports, another user’s information, or internal safety methods.

Review the Privacy Policy for information about data practices and privacy requests.

Signed-in users can request deletion from Settings in the Togethium app. If you cannot access the app, use the alternative email process described in our account-deletion instructions.

If you believe you found a vulnerability or unauthorized access, do not exploit it, access another person’s data, disrupt the Service, or publicly disclose details before we can investigate. Send a concise description, affected URL or app area, reproduction steps, and impact.